Privacy Policy


At Chifakhair.ng, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws. By using our website https://chifakhair.ng/, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a better shopping experience. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, delivery address, and payment details provided when you create an account, place an order, or contact us.
  • Non-Personal Information: Browser type, IP address, device information, and website usage data (e.g., pages visited, time spent) collected through cookies and similar technologies.
  • Communication Data: Information you share when you contact us via email, phone, WhatsApp, or social media, including inquiries or feedback.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you register, place an order, subscribe to our newsletter, or contact our customer service.
  • Automatically: Through cookies, web beacons, and analytics tools when you visit our website.
  • Third Parties: From payment processors, delivery partners, or social media platforms when you interact with us through those channels.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including payment processing and delivery.
  • Communicate with you about your orders, promotions, or customer service inquiries.
  • Improve our website, products, and services through analytics and user feedback.
  • Send you marketing communications (e.g., newsletters, promotions), only with your consent.
  • Comply with legal obligations, such as tax reporting or fraud prevention.
  • Protect the security and integrity of our website.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Trusted third parties (e.g., payment processors, courier services) who assist in operating our business, subject to strict confidentiality agreements.
  • Legal Authorities: When required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the NDPR, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to legal obligations.
  • Object to or restrict the processing of your data.
  • Withdraw consent for marketing communications at any time.
  • Request data portability, where applicable.

To exercise these rights, contact us . We will respond within 30 days, as required by law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may keep order-related data for tax and accounting purposes.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of these websites. Please review their policies before sharing information.

10. International Data Transfers

If any data is transferred outside Nigeria (e.g., to cloud servers), we ensure compliance with NDPR requirements, including adequate data protection measures.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Phone: [09163049977]
  • Address: [Abuja
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT+1

We are committed to addressing your concerns promptly and transparently.