Refund and Returns Policy

 

Thank you for shopping with us! We are committed to ensuring your satisfaction with our products. Please read our Refund and Return Policy below to understand your options if you are not completely satisfied with your purchase.

1. Eligibility for Returns

  • Timeframe: You may request a return within 2 days of receiving your order. Requests made after this period will not be accepted.
  • Condition: Products must be unused, unopened, and in their original packaging with all tags and seals intact. We reserve the right to refuse returns for items that appear used, damaged, or tampered with.
  • Non-Returnable Items: For hygiene reasons, the following items cannot be returned:
    • Hair extensions, wigs, or hairpieces that have been worn, cut, or styled.
    • Tools or accessories that have been used (e.g., brushes, combs).

2. Return Process

  1. Contact Us: To initiate a return, message our number 09163049977 within 2 days of delivery. Provide your order number, product details, and reason for the return.
  2. Approval: We will review your request.
  3. Shipping: If approved, package the item securely. Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the product was delivered damaged or incorrect.
  4. Inspection: Once we receive and inspect the returned item, we will notify you via whtasapp about the approval or rejection of your refund.

3. Refunds

  • Approved Refunds: If your return is approved, a refund will be processed to your original payment method within 5-7 business days after we receive the item. Please note that bank processing times may vary.
  • Non-Refundable Costs: Shipping fees, delivery charges, and any applicable taxes are non-refundable.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund and cover the return shipping costs.

4. Exchanges

  • We do not offer direct exchanges at this time. To exchange an item, please return the original product following the return process and place a new order for the desired item.

5. Cancellations

  • Order Cancellation: You may cancel your order before it is shipped by contacting us on WhatsApp on 09163049977. If the order has already been shipped, you must follow the return process.
  • Processing Fees: No cancellation fees apply if the order has not been processed or shipped.

6. Important Notes

  • Proof of Purchase: A valid order number or receipt is required for all returns and refunds.
  • Discrepancies: In case of disputes, we reserve the right to request photos or additional information to verify the condition of the returned product.
  • Local Regulations: This policy complies with Nigerian consumer protection laws. 

7. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us:

  • Phone: [09163049977]
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM WAT

We value your trust and strive to make your shopping experience seamless and satisfactory.